Guide to Renew Passport in Johor Bahru | UTC JB | Malaysia

My last renewal passport in Malaysia post was 2011 and here is the updated on with new system. So, I hope my renewal passport experience in Johor Bahru can help those who are planning to do it in Johor Bahru instead of Singapore.

Where to Renew Passport in Johor?
Here are the lists of Johor Immigration Offices for your reference

What to Bring for Renewal Passport?
With the new system, all you need to bring is:
1. I/C – Note: Your I/C must be the updated one otherwise please renew it before you can apply for renewal passport
2. Current Passport
3. Birth Certificate based on the stated requirements stated here.
4. Cash/ Credit Card





How to Renew Passport at UTC Johor Bahru?
I did my renewal passport at UTC in Johor Bahru. It is located inside Galleria at Kotaraya, Johor Bahru. A short walking distance from Johor CIQ and to give you a general view, it is consider opposite Faculty of Caffeine. The shopping mall entrance opens at 8.00am but you can see people are gathered around.
As soon as the security guard opens the door at 8am sharp, everyone dashed in and get to Level 2 of UTC office to queue for number.
First, queue to get a number. The officer will check your I/C and passport before giving out the number. You cannot get someone else to get a number for you.
Note: And for senior citizen, they will be given different queue number. There are two counters especially for senior citizen to renew their passport.
Next, wait for your turn. The officer will take photo on the spot and do the necessary form updated. So, please ensure that you are wearing dark colour to do your passport. Otherwise, they will provide you the black coat or shawl to cover your shoulder.
Then, keep your number and wait for the payment counter to call. Make your payment and the receipt will state the time of passport collection. It will be an hour after making payment. I paid RM200 for my passport renewal.
Remember to place your receipt at the counter next to it. There will be a notice box stating to place your receipt there. Please do it otherwise you will never get your name called.

The receipt with stated number and time collection of the new passport

And be sure to be back at the counter where you placed your receipt on time. The reason is because the officer will not use the number system to call. She/ He will call out name instead. So, you need to be attentive enough to hear her calling.

P/S: She/he will offer you to purchase the passport cover of RM5.00. You can opt not to purchase.

And I got my passport around 10.30am and all set to go home. It was quite fast and hassle-free. The next thing to do is to go to ICA website to transfer my re-entry permit so that I can go back Singapore with updated passport details. And you can use autogate system in Singapore directly. Alternatively, go to manual counter if you have yet to update your re-entry details.

And there is a notice stating that you can now renew your passport online. Do share if anyone did passport renewal experience through online!

Updated Information: ( 03 Aug 2019)
For those who are doing passport renewal, only physical IC and existing passport are needed. Photocopy of these documents are not required. Birth cert is not needed too.

New timing
Sun-Thu 1pm-10pm (break time 7pm-8pm)
Fri-Sat 8am-5pm (break time 1215pm-245pm on Fri only)
Closed on public holidays)

MALAYSIA PASSPORT ONLINE RENEWAL REVIEW (Updated on 14 Oct 2019)
Update by one of the reader, Johnny, he did an online renewal recently. After submitting online, remember to print out the resit (receipt) . This is very important. The receipt will be needed by every officer involved; from processing to collection.
NOTE:
1. No electronic copies on phone allowed and the earliest collection is next day after 3:00PM.
2. You need to collect within 90 days.
3. Passport issue date is date of collection, not date of application.

If you are doing it at UTC Johor, no need to join queue to take queue number. You just go to first available processing counters (1-8) with the printed online collection receipt, mykad and passport. Photo will be retaken again on the spot.

After that, proceed straight to collection area and wait for name to be called. No need to join second queue to pay and no need to put resit in the box in the collection area.

Additional notes for online application:
*Updated 27 November 2019*
(Information shared by Saravana)
1) the photo you upload online need not to be passport photo merely, crop your selfie also can. Reason because actual photo would still be taken at the counter. The online application take just 5 mins of updating address if any changes applicable, then pay via credit card or fpx.

2) after payment if the print receipt option didn’t show up ( no the print receipt from maybank2u or etc, you do not need to produce that at the counter) fret not, reopen the application page, and go to semakan status, enter your passport/ic details and the status will show up together with the print option
3) definitely need printed copy of the JPN receipt, ic and previous passport to process. Birth cert not required.

4) the actual process is that you pay and confirm your details via online. Then, take photo, fingerprint and collect the next day. This helps you to save tons of hours because you only spend 1 hour to collect upon reaching UTC. Otherwise, if u attend personally, you need to wake up 6-7am to reach there, queue, take number, wait, counter, wait again, pay, wait again, collect. Half a day gone. But you got no choice if you need same day collection.

Hope this helps for those are planning to renew passport in Johor Bahru.
For more details, you can visit this link http://www.imi.gov.my/index.php/en/main-services/pasport/malaysian-international-passport


UTC Johor
Address: Jalan Trus, Bandar Johor Bahru,
80000 Johor Bahru, Johor, Malaysia

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54 thoughts on “Guide to Renew Passport in Johor Bahru | UTC JB | Malaysia”

  1. This is very helpful. Thanks hazel! Just to contribute some additional info here.

    For those who are doing passport renewal, only physical IC and existing passport are needed. Photocopy of these documents are not required. Birth cert is not needed too.

    New timing
    Sun-Thu 1pm-10pm (break time 7pm-8pm)
    Fri-Sat 8am-5pm (break time 1215pm-245pm on Fri only)
    Closed on public holidays)

    1. Hi Chris, you can try but i think you can only get your passport the next day. It is better to go in the morning so you can get your passport within the same day.

  2. Hi. Hazel. How you go to ICA website to transfer your re-entry permit so that you can go back Singapore with updated passport details? Is it the compulsory for transfer our re-entry permit to enter Singapore by ourself? Or the officer will help us to transfer?

    May I know if work permit also do the same procedure?
    If not can’t enter into Singapore? Can you guide me for how to transfer our updated passport for our permit to enter Singapore?

    Thank you very much for help.

    1. Hi Sin Li

      You can do it on the spot from ICA website once you got your new passports. Then it will be updated.
      As for the work permit procedure, I am not very sure but I think all can be done via ICA online. Very fast within mins it will be updated.

    1. Hi Hang Wei.. yes u need to update your details on MOM website if I am not mistaken.. you can check the website to double confirm

  3. Dear all, re-entry permit is only applicable to PR! WP and EP need to update on MOM!

    Hi Hazel, is it really true if you updated the transfer of REP immediately after you get your passport, you can use the auto-gate on the same day ? Even on same Saturday ? Thanks in advance.

  4. Did an online renewal recently and to add to Hazel excellent write up.

    After submitting online, remember to print out the resit (receipt) . This is very important. The resit will be needed by every officer involved; from processing to collection. No electronic copies on phone allowed. Earliest collection is next day after 3pm. Need to collect within 90 days.

    Passport issue date is date of collection, not date of application.

    At UTC Johor, no need to join queue to take queue number. Just go to first available processing counters (1-8) with the printed online collection receipt, mykad and passport. Photo will be retaken again on the spot.

    After that, proceed straight to collection area and wait for name to be called. No need to join second queue to pay and no need to put resit in the box in the collection area.

    1. Hi Johnny,

      Are you referring to you do it online renewal when u r at Singapore, after all weekend you only go to utc Johor collect.

      Just want to make sure if we renew passport online. Nt sure if it can cross custom later on.

      Because I saw that is a clause in the system. Do not use online renewal when you are abroad.

      1. Yes Danny. Apply online when you are in Singapore and choose UTC Johor as collection.

        Actually if you are in Singapore, just apply online and go collect at Malaysia High Commission in Jervois Singapore, save the trouble of suffering the traffic jams esp during the school holidays. But they don’t open in weekend.

      1. Hi Hazel,

        Is it this timing ?

        Fri-Sat 8am-5pm (break time 1215pm-245pm on Fri only)
        Closed on public holidays)

        and can i get the new passbook in the same day ? If i renew it on Saturday

        1. As mentioned on the post,
          Updated Information: ( 03 Aug 2019)
          For those who are doing passport renewal, only physical IC and existing passport are needed. Photocopy of these documents are not required. Birth cert is not needed too.

          New timing
          Sun-Thu 1pm-10pm (break time 7pm-8pm)
          Fri-Sat 8am-5pm (break time 1215pm-245pm on Fri only)
          Closed on public holidays)

          If you do it in the morning, you will get it within the same day.

        2. Think better go queue up at 7am to get queue number, because weekend is very crowded. Not sure about UTC Johor, but some other places, they have limited numbers to give out.

  5. Hello there! This post couldn’t be written any better! Reading this post reminds me of my good old room mate! He always kept talking about this. I will forward this article to him. Pretty sure he will have a good read. Thank you for sharing!|

  6. Best guide ever. Great job Hazel. I used your guide as reference.

    Additional notes for online application.
    1) the photo you upload online need not to be passport photo merely, crop your selfie also can. Because actual photo would still be taken at the counter. The online application take just 5 mins of updating address if any changes applicable, then pay via credit card or fpx.

    2) after payment if the print receipt option didn’t show up ( no the print receipt from maybank2u or etc, you do not need to produce that at the counter) fret not, reopen the application page, and go to semakan status, enter your passport/ic details and the status will show up together with the print option
    3) definitely need printed copy of the JPN receipt, ic and previous passport to process. Birth cert no need.

    4) the actual process is that you pay and confirm your details via online, the next day you will take photo, fingerprint and collect. Save tons of hours. Upon reaching UTC you only spend 1 hour till you collect. Wherelse if u attend personally, you need to wake up 6-7am, reach there, queue, take number, wait, counter, wait again, pay, wait again, collect. Half a day gone. But you got no choice if you need same day collection. Good luck everyone.

  7. Hi,

    If i do online now then collect later. The passport issued date will follow the collection day is not the application on online day right?

    Please advise.

    Thanks
    Annie Yeap

    1. Hi Annie
      I am not sure about this though. Maybe someone from the comment box will be able to assist you or you can check the official website

  8. May I know online application can be collected on the next day?
    If the photo not match their requirement, take photo on the spot need to wait for how long?

    1. Hi Toh

      The photo taken on the spot is immediately by their system. As for the online application, i am not very sure. Above information is shared by one of the readers…

  9. hi, I went today(sunday) at around 3.30 pm and they placed a sign on the table and say they wont be giving anymore number for people making passport , so disappointed. then they ask u go to other places to make eg pasir gudang

    1. Hi Shereen

      Oh dear… but i think they got set limit how many passports to issue per day…
      Thanks for sharing the information.

  10. Hi, I just done for online application and payment today. The collection date stated is on same day as well. Would like to ask and confirm that can I collect it on other days instead on today?
    Thanks

    1. Hi John… Usually if u go in the afternoon, chances to get the passport within the same day is low.. It is better to go in the morning.

  11. Hi,

    Regarding the transfer of reentry permit, how long it takes to process the reentry permit?

    Is it immediate effect?

    if its not immediate effect, does it mean I can’t use the gantry to enter Singapore until the process complete?

    Do I have to print out the reentry permit?

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