Be it a start-up or a multinational company, your order fulfillment process will decide the fate of your business. Your costs can be cut by using a well-designed and well-thought-out fulfillment procedure. Plus, your products can also be delivered faster, providing a better customer experience, all of which are critical to your e-commerce success.
In this process, customers will be more likely to buy from you again and share the word about your excellent customer service. If you’re looking to choose an e-commerce fulfillment service that may help you meet your company’s growing needs, DHL Express may be the right choice for you.
The guide below will help you understand how the e-commerce shipping and fulfillment service works.
Learn to manage the stocks
To avoid fulfillment concerns, know the quality and amount of your stocks before processing orders. To keep track of all your stuff, update your inventory on a regular basis and label products with stock-keeping units (SKUs).
Additionally, conduct regular audits to keep track of your inventory and check that your process is being followed correctly. This also aids in quality monitoring and assessing obsolete and damaged things, as well as products that require replacement.
Promptly process the orders
Customers should receive confirmation alerts once they submit orders. This can be done either through your email, website, an online marketplace or somewhere else. Use e-commerce platforms with capabilities that automatically trigger notifications to speed up the process. Include crucial information in your confirmation emails, such as the order summary, tracking number, etc., to ensure that your clients have all the information they require concerning their purchase.
Establish a process for order pick-ups
Send a picking list to the fulfillment facility once the orders have been confirmed to search for the appropriate products for packaging and delivery. The pick-up list should describe the shelf and aisle where each item is located, as well as the amount, colour, size, and other details to guarantee that you deliver the correct goods. Moreover, to help speed up the selection process, use an order priority system. Prioritize items for next-day shipping and other premium services to ensure on-time delivery.
Learn the art of safe packaging
It takes more than merely selling your product online to raise brand awareness. It also entails incorporating your logo and brand colours into your packaging. Use packing that reflects your brand while also keeping your products safe and secure.
Label your items correctly, provide the accurate delivery address and recipient information, and follow the courier company’s packing guidelines. This helps to avoid problems like damaged goods and delivery delays. It also lowers the number of product returns. DHL’s shipment preparation guide can be of help if you’re seeking advice on how to pack goods carefully.
When you are shipping a pick-up, you should be aware of the costs and real-time shipping rates. Working with e-commerce fulfillment businesses that provide updates on your inventory levels and accounting data is the greatest option. As soon as your products are removed from the warehouse and shipped, your inventory is up to date. You don’t have to be concerned about these issues when you work with DHL Express.
DHL sends real-time updates to customers and also allows them to track their shipments simultaneously, making the process smooth and hassle-free. So, if you’re new to e-commerce shipping, DHL Express’s shipping services are the way to go.