Guide on How to Get A Refund For Your Expired Touch ‘n Go Card Via Online
Many of us hold several Touch ‘n Go cards which are DORMANT or INACTIVE partly due to the pandemic. The card usually inactive if there is no transaction within a year. What we used to do in the past is to walk-in to the Toll office to get the card activate or refund, which is very inconvenient and time consuming. With the Touch ‘n go portal, you can now easily request for a refund via online.
Here are the step-by-step to get your refund for your Touch ‘n Go card through Touch ‘n Go eWallet. FYI. Malaysia is implementing eWallet for their daily transactions like toll, parking, and retail.
Step 1 : REGISTER an Account with https://tngportal.touchngo.com.my/#login .
Step 2 : Register your expired cards at Touch ‘n Go Portal. Once you register, it will show on the profile with your card ID with the details like card balance, last transaction as shown below.
Step 3 : Go to https://www.touchngo.com.my/erefund
Step 4: Enter your Card Serial Number, details ( Name, NRIC) and choice of refund payment method before you submit.
Step 5 : Once you submitted, you will receive the submission reference number. You will receive an email confirmation stating that the refund is processed.
Note: The refund payment will be processed within thirty (30) days from the date of refund request submission.
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